Your responsibilities:

• Managing the IT Service Desk team, including recruitment, training, and employee development

• Monitoring and reporting key performance indicators and service quality

• Implementing and optimizing ITIL processes to enhance operational efficiency

• Collaborating with other departments to ensure consistency and continuity of IT services

• Handling escalated technical and operational issues

• Overseeing support for cash registers, payment terminals, and POS systems, including the GK system

• Creating and maintaining operational documentation and procedures

Our requirements:

• Fluency in French (C1 level)

• Fluency in English (min. B2 level)

• At least 5 years of experience in managing an IT Service Desk team

• Strong knowledge of ITIL best practices and expertise in their implementation

• Experience managing support for cash registers, payment terminals, and POS systems (including the GK system)

• Excellent leadership, communication, and team motivation skills

• Ability to work under pressure in a dynamic environment

• Strong analytical and organizational skills

What do we offer?

• The opportunity to gain experience in international structures, working with everyday use of foreign languages

• A full-time position in hybrid or remote (3 days in the office in the center of Warsaw)

• Comprehensive onboarding: 2 days on-site in Warsaw, followed by a one-week introduction in Switzerland

• Multisport card and Private Medical Care (Luxmed), additionally, you can buy Private Hospital Insurance

• An extra day of leave to celebrate your birthday

• Employee Referral Program

• No Dress Code