The Junior IT Service Desk Specialist is responsible for providing first-level technical support for end users, focusing on Windows systems, basic networking, and common software tools. The role ensures smooth operation of user workstations, manages routine issues via a ticketing system, and supports adherence to cybersecurity and IT policies. Collaboration and clear communication with users and the IT team are key to maintaining efficient support services.

Key Responsibilities

• Install, configure, and maintain Windows 11 and Windows 10 operating systems on user workstations.
• Provide first-line technical support for hardware, software, and peripheral issues.
• Manage user accounts and groups in Active Directory under supervision.
• Troubleshoot basic networking issues (e.g. TCP/IP, DNS, DHCP) in collaboration with network teams.
• Ensure adherence to internal cybersecurity standards and IT policies.
• Assist users with Microsoft Office applications and basic system usage.
• Log, track, and resolve incidents and service requests using a ticketing system.
• Communicate clearly and empathetically with end users to understand and resolve issues.
• Collaborate with team members to improve support processes and documentation.
• Demonstrate a proactive attitude toward learning and developing IT knowledge and skills.
• All Other Reasonable Duties as Assigned
  
  

Key Skills & Competencies

• Good knowledge of Windows operating systems (10, 11).
• Ability to install and configure Windows 11 operating system
• Basic knowledge of Active Directory (user and group management), Windows server and printing protocols
• Understanding and adherence to cybersecurity principles.
• Ability to diagnose and solve basic hardware and software issues.
• Basic knowledge of Microsoft Office suite and computer networks (TCP/IP, DNS, DHCP).
• Ability to work with ticketing system.
• Good communication and teamwork skills.
• Basic English and good Polish language skill
• Motivation to work and develop knowledge in the field of IT.
• Empathy and willingness to help users.
  
  

Qualifications

• Education: technical high school or equivalent
• Experience: 0-1 years of experience in IT or related field
• Languages: Polish
  
  

Physical and Environmental Conditions

• Work Environment: On-site work with IT Software and hardware
• Experience: at least IT or similar field internship