Now, we are looking for a Junior IT Engineer to join our Corporate IT team based in Poznań. This role involves providing technical assistance to individuals within our organization. The primary objective is to facilitate the smooth and effective utilization of computer technology by Profitroom staff. Within this capacity, the IT Helpdesk Engineer takes care of identifying and resolving issues reported by users while also offering guidance and assistance related to operating systems, office software, computer hardware, and network usage.

Daily activities:

• Provide technical support to users by diagnosing and resolving hardware and software issues.
• Maintain and manage IT systems to ensure smooth day-to-day operations.
• Perform remote troubleshooting and effectively resolve technical problems.
• Collaborate with team members to optimize and improve technological processes.
• Maintain up-to-date technical documentation and operational procedures.
• Monitor systems and report potential IT security risks.

Requirements:

• Basic knowledge of macOS and Windows operating systems.
• Ability to diagnose technical issues and effectively resolve them, both onsite and remotely.
• Willingness to learn and develop IT competencies.
• Strong teamwork and communication skills.
• Proficiency in English and Polish at a minimum of B2 level.
• Availability to work from the office in Poznań occasionally.

Nice to have

• Basic knowledge of computer networks.
• Basic scripting skills.

Benefits:

• Enjoy Work-Life Balance: Embrace a fully remote and flexible work environment.
• Explore the World: Avail annual 'Work with Us, Travel with Us' vouchers.
• Grow Your Skills: Access to English language classes along with a dedicated team development fund.
• Stay Healthy: Benefit from co-financed life and medical insurance, access sports facilities and receive professional mental health support whenever needed.
• Take Time Off: Get 26 days off with a Contract of Employment and 24 days off break with B2B contracts.
• Share hospitality: Take 2 extra days off (annually) for CSR activities.
• Join Celebrations: Participate in company retreats, events, and wedding & baby packs, benefit from our employee referral program.
• Transparent Culture: Experience a flat hierarchy and open communication channels for transparency.

Recruitment process:

• Intro call with the Recruiter (up to 45 minutes).
• Role and Team fit interview with Hiring Manager (up to 60 minutes).

About us:

Profitroom is a global hospitality software technology company which originated from Poznan, Poland (and that’s where our HQ is) in 2008 and keeps on growing ever since - spans across 5 continents, with over 3500 customers constantly improving their revenue streams thanks to our products.

We deliver leading SaaS technology and marketing services to give hoteliers the tools to increase revenue performance, bookings and efficiency, and provide their consumers the best services and experiences.